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Order Status | My Account | HEADER_TITEL_CONTACT_US
Contact Us
Instructions:
(1) Select topic from pull-down menu
(2) Enter message & click on Submit button.
 
To speak with a representative select the first option. Please limit to new orders and urgent matters.
 
E-Mail Address:
Order Number: (if message is about an order)
Subject:

To avoid delay, select the correct Subject so your message is sent to the correct department.
Phone Number:
Please enter your comments or questions:

Read instructions below to avoid a delay.

Business and Government PHONE ORDER Select "Call me to place order" and include your phone number in the message. We will call you promptly without waiting on the phone queue.

Check Stock You can check stock on the product description page. 

Returns Select "Return - Request Authorization ..." to request an RA number.
By requesting a Return Authorization, you agree to the Return Policy and the following conditions:
Please allow 2 to 4 business days to receive an email with return information. For some items, it may take up to 10 business days (for example, products that require manufacturer return approval). Please do not send duplicate requests as the newer request may replace your original request and delay processing. It may take up to 15 business days from the receipt of the product(s) for the refund to be issued. If you contact the credit card company to obtain a refund before 15 business days of receipt of the products(s), you agree to pay a $30 processsing charge to partially cover additional fees charged by the credit card company to provide this service. If you contact your credit card company to obtain a refund for an amount greater than that stated in the Return Policy, you agree to pay a $50 processing charge plus any amount you received that is greater than that stated in the Return Policy.

Status For immediate order status, use this link: Order Status. If you ordered a Special Order item, estimated lead time is 3 weeks. Please do not send a message requesting status for a Special Order item before 3 weeks as we will be unable to reply since we will not have any additional information. On the product description page, you can check if the item you ordered is a stock item or Special Order with a lead time.

Cancel & Refund To request an order cancellation & refund, simply enter your email address, order number, and select "Cancel order request" from the pulldown menu. If you contact the credit card company first or within 10 days of requesting the cancellation through us, you agree to pay a $30 processsing charge to partially cover additional fees charged by the credit card company to provide this service.



Return Address:
  IMPORTANT: The return address may be different from the shipping address.
  Request a Return Authorization (RA) above before doing a return.
 
 
Correspondence Address: (No returns)
  Rubbermaid Outlet
  1095 Military Trail #1429
  Jupiter, FL 33468
 

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